{"id":3918,"date":"2023-03-20T17:46:08","date_gmt":"2023-03-20T17:46:08","guid":{"rendered":"https:\/\/ld-wp73.template-help.com\/buildwall\/v4\/architect\/?page_id=3918"},"modified":"2025-08-14T10:51:32","modified_gmt":"2025-08-14T14:51:32","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/theapm.ca\/?page_id=3918","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t
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\n\t\t\t<\/path><\/svg><\/span>Pre-development consulting<\/span>\t\t<\/div>\n\t\t
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\n\t\t\t<\/path><\/svg><\/span>Market Knowledge<\/span>\t\t<\/div>\n\t\t
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\n\t\t\t<\/path><\/svg><\/span>Financial Experts<\/span>\t\t<\/div>\n\t\t
\n\t\t\t<\/path><\/svg><\/span>Financial Experts<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t<\/path><\/svg><\/span>CONSTRUCTION & SALE<\/span>\t\t<\/div>\n\t\t
\n\t\t\t<\/path><\/svg><\/span>CONSTRUCTION & SALE<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t<\/path><\/svg><\/span>Specialized Systems<\/span>\t\t<\/div>\n\t\t
\n\t\t\t<\/path><\/svg><\/span>Specialized Systems<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t<\/path><\/svg><\/span>BOARD TRANSITION<\/span>\t\t<\/div>\n\t\t
\n\t\t\t<\/path><\/svg><\/span>BOARD TRANSITION<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t<\/path><\/svg><\/span>Customer Service<\/span>\t\t<\/div>\n\t\t
\n\t\t\t<\/path><\/svg><\/span>Customer Service<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\nDO YOU HAVE ANY QUESTIONS?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Submit a business inquiry online or visit the nearest A.N.A Property Management office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WORKING TIME<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOur support available to help you 24 hours a day, seven days a week.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMon\u2013Fri: 08:00\u201318:00<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
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    Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\tAt A.N.A Property Management, exceptional customer service is at the heart of everything we do. Our mission is to deliver prompt, reliable, and personalized support to property owners, tenants, and board members. With dedicated staff, clear communication channels, and 24\/7 support for urgent issues, we ensure your concerns are addressed swiftly and effectively.\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    Service overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    We understand that effective property management depends on more than just systems\u2014it depends on people. That\u2019s why our customer service approach is proactive, transparent, and results-driven. Whether it\u2019s answering owner questions, coordinating repairs, or providing updates, we\u2019re here to keep your property\u2014and your experience\u2014running smoothly.<\/p>

    Our Customer Service team works closely with Property Managers to ensure your requests are handled professionally and in line with corporate responsibilities and provincial regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    • Responsive Support<\/strong>
      Our team is available during regular business hours, and we offer a 24\/7 on-call emergency line to handle urgent situations promptly\u2014day or night.<\/p><\/li>

    • Central Location & Accessibility<\/strong>
      Clients are welcome to visit our conveniently located office during business hours for direct assistance and consultations.<\/p><\/li>

    • Clear Communication<\/strong>
      Owners and tenants receive timely updates regarding maintenance, account statements, lease matters, and community news via email, phone, or our client portal.<\/p><\/li>

    • Transparent Reporting<\/strong>
      Ahead of every board meeting, our team prepares detailed management reports that include financial statements, maintenance schedules, communication logs, and action items\u2014customized to your property\u2019s needs.<\/p><\/li>

    • Dedicated Follow-Ups<\/strong>
      We stay in touch with Boards and owners, particularly during transitions like a new Property Manager assignment, to ensure continuity and satisfaction.<\/p><\/li>

    • Technology-Enabled Service<\/strong>
      Our team uses secure remote access and internal systems to resolve time-sensitive issues efficiently, even when working in the field.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      POPULAR QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      <\/path><\/svg><\/span><\/path><\/svg><\/span>How do I report an issue or request service?<\/span><\/path><\/svg><\/div>

      You can call our office during business hours, email us, or use our online forms to submit a request.<\/p><\/div>\n <\/div>

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      <\/path><\/svg><\/span><\/path><\/svg><\/span>What if I have an emergency outside office hours?<\/span><\/path><\/svg><\/div>

      A.N.A offers 24\/7 emergency support. Our on-call staff can be reached at our main phone line after hours.<\/p>

      \u00a0<\/p><\/div>\n <\/div>

      \n
      <\/path><\/svg><\/span><\/path><\/svg><\/span>How often will I receive updates about my property?<\/span><\/path><\/svg><\/div>

      Regular updates are shared via email, board reports, and our portal. Frequency depends on your service plan and property type.<\/p><\/div>\n <\/div>

      \n
      <\/path><\/svg><\/span><\/path><\/svg><\/span>Can I meet with someone in person?<\/span><\/path><\/svg><\/div>

      Yes! You\u2019re welcome to visit our office during business hours, and appointments can be scheduled for more in-depth discussions.<\/p><\/div>\n <\/div>

      \n
      <\/path><\/svg><\/span><\/path><\/svg><\/span>What kind of reports do you provide to owners and boards?<\/span><\/path><\/svg><\/div>

      Our standard reports include financials, maintenance logs, tenant communications, and customized \u201cto-do\u201d summaries.<\/p><\/div>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Pre-development consulting Pre-development consulting Market Knowledge Market Knowledge Financial Experts Financial Experts CONSTRUCTION & SALE CONSTRUCTION & SALE Specialized Systems Specialized Systems BOARD TRANSITION BOARD TRANSITION Customer Service Customer Service DO YOU HAVE ANY QUESTIONS? Submit a business inquiry online or visit the nearest A.N.A Property Management office. Contact us WORKING TIME Our support available […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3918","page","type-page","status-publish","hentry","no-thumb"],"_links":{"self":[{"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/pages\/3918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theapm.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3918"}],"version-history":[{"count":62,"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/pages\/3918\/revisions"}],"predecessor-version":[{"id":4893,"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/pages\/3918\/revisions\/4893"}],"up":[{"embeddable":true,"href":"https:\/\/theapm.ca\/index.php?rest_route=\/wp\/v2\/pages\/13"}],"wp:attachment":[{"href":"https:\/\/theapm.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}