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(647) 781-5284
(416) 561-7676
Customer Service
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Pre-development consulting
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Specialized Systems
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Customer Service
Customer Service
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DO YOU HAVE ANY QUESTIONS?

Submit a business inquiry online or visit the nearest A.N.A Property Management office.

Contact us

WORKING TIME

Our support available to help you 24 hours a day, seven days a week.
  • Mon–Fri: 08:00–18:00
  • Sat & Sun: Closed

Customer Service

At A.N.A Property Management, exceptional customer service is at the heart of everything we do. Our mission is to deliver prompt, reliable, and personalized support to property owners, tenants, and board members. With dedicated staff, clear communication channels, and 24/7 support for urgent issues, we ensure your concerns are addressed swiftly and effectively.

Service overview

We understand that effective property management depends on more than just systems—it depends on people. That’s why our customer service approach is proactive, transparent, and results-driven. Whether it’s answering owner questions, coordinating repairs, or providing updates, we’re here to keep your property—and your experience—running smoothly.

Our Customer Service team works closely with Property Managers to ensure your requests are handled professionally and in line with corporate responsibilities and provincial regulations.

details

  • Responsive Support
    Our team is available during regular business hours, and we offer a 24/7 on-call emergency line to handle urgent situations promptly—day or night.

  • Central Location & Accessibility
    Clients are welcome to visit our conveniently located office during business hours for direct assistance and consultations.

  • Clear Communication
    Owners and tenants receive timely updates regarding maintenance, account statements, lease matters, and community news via email, phone, or our client portal.

  • Transparent Reporting
    Ahead of every board meeting, our team prepares detailed management reports that include financial statements, maintenance schedules, communication logs, and action items—customized to your property’s needs.

  • Dedicated Follow-Ups
    We stay in touch with Boards and owners, particularly during transitions like a new Property Manager assignment, to ensure continuity and satisfaction.

  • Technology-Enabled Service
    Our team uses secure remote access and internal systems to resolve time-sensitive issues efficiently, even when working in the field.

POPULAR QUESTIONS

How do I report an issue or request service?

You can call our office during business hours, email us, or use our online forms to submit a request.

What if I have an emergency outside office hours?

A.N.A offers 24/7 emergency support. Our on-call staff can be reached at our main phone line after hours.

 

How often will I receive updates about my property?

Regular updates are shared via email, board reports, and our portal. Frequency depends on your service plan and property type.

Can I meet with someone in person?

Yes! You’re welcome to visit our office during business hours, and appointments can be scheduled for more in-depth discussions.

What kind of reports do you provide to owners and boards?

Our standard reports include financials, maintenance logs, tenant communications, and customized “to-do” summaries.